Delivery & Shipping Policy

Shipping & Delivery Policy

At A2 Jackets, we proudly deliver high-quality jackets and outerwear to customers worldwide — with FREE worldwide shipping on all orders. Our goal is to ensure that your order arrives safely, quickly, and with full transparency.

🌍 Free Worldwide Shipping

We are pleased to offer Free Standard Shipping to over 150 countries across North America, Europe, Asia, and beyond.
All orders are shipped through trusted courier partners such as DHL, FedEx, or Royal Mail, ensuring secure and reliable delivery right to your doorstep.

Note: For security reasons, we do not ship to APO, FPO, or P.O. Box addresses.

🚚 Delivery Timeframe

Orders placed after 1:00 PM (local time) are processed on the next working day.
Our fulfillment team operates Monday to Saturday, excluding public holidays.

⚙️ Order Processing Time

Each order is carefully inspected and securely packaged before dispatch.

• Standard Processing Time: 1–3 business days

• Custom or made-to-measure jackets may require an additional 2–3 working days for preparation.

💰 Customs Duties & Taxes

All international orders are shipped under DDU (Delivery Duty Unpaid) terms.
This means import duties, customs fees, or local taxes (if applicable) are the customer’s responsibility and must be paid upon arrival in the destination country.

We recommend checking your local customs regulations before placing an order. Our Support Team can guide you if you need help understanding these charges.

🔍 Order Tracking

Once your order is shipped, a tracking number and tracking link will be sent to your email.
You can monitor your shipment in real time via the courier’s website or the Order Tracking page on our website.

If your order is delayed or shows “on hold,” please contact the courier directly or reach out to our support team.

📦 Damaged or Incorrect Orders

We carefully inspect every order before dispatch. However, if you receive a damaged, defective, or incorrect item, please contact us within 30 days of delivery at wecare@a2jackets.com.

To qualify for a return or exchange:

• Items must be unused, unwashed, and unworn

• Tags and original packaging must be intact

• Items must be in resellable condition

Our team will gladly assist with replacements, refunds, or returns according to our Return & Refund Policy.

⚠️ Possible Delivery Delays

Although we strive to deliver within the estimated timeframe, delays may occur due to:

• Customs clearance issues

• Incorrect or incomplete address

• Extreme weather or natural disasters

• Courier delays or public holidays

💬 Need Help?

Our Customer Support Team is available to help with shipping questions, tracking updates, or delivery concerns.

Contact Us:
📧 Email: wecare@a2jackets.com
📞 Phone: +44 7868 794843