Marella Belted Trench Coat

Shipping & Delivery Policy
At A2 Jackets, we proudly deliver high-quality jackets and outerwear to customers worldwide — with FREE worldwide shipping on all orders. Our goal is to ensure that your order arrives safely, quickly, and with full transparency.

🌍 Free Worldwide Shipping
We are pleased to offer Free Standard Shipping to over 150 countries across North America, Europe, Asia, and beyond.
All orders are shipped through trusted courier partners such as DHL, FedEx, or Royal Mail, ensuring secure and reliable delivery right to your doorstep.

Note: For security reasons, we do not ship to APO, FPO, or P.O. Box addresses.

🚚 Delivery Timeframe
Shipping Type Delivery Time Cost
Standard Shipping 7–10 Working Days Free Worldwide
Orders placed after 1:00 PM (local time) are processed on the next working day.
Our fulfillment team operates Monday to Saturday, excluding public holidays.

⚙️ Order Processing Time
Each order is carefully inspected and securely packaged before dispatch.

Standard Processing Time: 1–3 business days

Custom or made-to-measure jackets may require an additional 2–3 working days for preparation.

💰 Customs Duties & Taxes
All international orders are shipped under DDU (Delivery Duty Unpaid) terms.
This means import duties, customs fees, or local taxes (if applicable) are the customer’s responsibility and must be paid upon arrival in the destination country.

We recommend checking your local customs regulations before placing an order. Our Support Team can guide you if you need help understanding these charges.

🔍 Order Tracking
Once your order is shipped, a tracking number and tracking link will be sent to your email.
You can monitor your shipment in real time via the courier’s website or the Order Tracking page on our website.

If your order is delayed or shows “on hold,” please contact the courier directly or reach out to our support team.

📦 Damaged or Incorrect Orders
We carefully inspect every order before dispatch. However, if you receive a damaged, defective, or incorrect item, please contact us within 30 days of delivery at wecare@a2jackets.com.

To qualify for a return or exchange:

Items must be unused, unwashed, and unworn

Tags and original packaging must be intact

Items must be in resellable condition

Our team will gladly assist with replacements, refunds, or returns according to our Return & Refund Policy.

⚠️ Possible Delivery Delays
Although we strive to deliver within the estimated timeframe, delays may occur due to:

Customs clearance issues

Incorrect or incomplete address

Extreme weather or natural disasters

Courier delays or public holidays

💬 Need Help?
Our Customer Support Team is available to help with shipping questions, tracking updates, or delivery concerns.

Contact Us:
📧 Email: wecare@a2jackets.com
📞 Phone: +44 7868 794843

Refund and Returns Policy
30-Day Returns and Exchanges
At A2 Jackets, we value our customers and strive to ensure your complete satisfaction. We offer easy 30-day returns and exchanges. If you encounter any issue with your order, you can request a return or exchange within 30 days of delivery.

Below are the circumstances under which you can take advantage of this policy. If any of the following situations apply, please contact our Customer Service Department — our team is here to guide you through the process.

📧 Email: wecare@a2jackets.com

Customers are entitled to returns or exchanges within 30 days of delivery under the following conditions:

The item received is different from what you ordered.

The color doesn’t match the one you selected.

The product specifications differ from those listed on our website.

The delivered item is defective or damaged.

The size of the item received doesn’t match the confirmed order.

Refund Policy
At A2 Jackets, we aim to make your shopping experience seamless and satisfying. However, if you experience an issue with your received product regarding color, size, fabric, or design, we are happy to offer a refund in accordance with our policy.

Refund Eligibility
You may be eligible for a refund if:

The received product differs from the confirmed order (color, size, fabric, or design).

The item delivered is defective or damaged.

The issue occurred due to an error on our part.

If any of these conditions apply, you can request a refund, return, or exchange under our policy.

Procedure for Refunds, Returns, or Exchanges
Please follow these steps when submitting your request:

Contact our Customer Service Department via email at wecare@a2jackets.com.

Include a clear picture of the received item.

Attach your order number in the email for reference.

Clearly state the reason for your claim, ensuring it aligns with our eligibility criteria.

Once our team receives your email, they will review the request and forward it to the relevant department for inspection. After completing the review, our customer service team will respond within 24 hours and provide you with a return address.

Please ship the product to the provided address. Once we receive it, you will be notified via email. If the item passes verification, your refund will be processed to your original payment method. Refunds typically reflect within 2–3 business days, although your bank may take additional time to process the transaction.

Conditions That Make You Ineligible for Refunds or Returns
To ensure compliance and avoid issues with your claim, please note the following ineligible conditions:

Product tags are removed or missing.

The item has been washed, worn, or altered.

The returned product is not in its original condition or packaging.

The product has been misused or damaged.

Customized items are not eligible for refund or return.

Claims submitted after 30 days of delivery will not be accepted.

We appreciate your understanding and cooperation in adhering to these terms.

Return Shipping Costs
Returns and exchanges are accepted within 30 days of delivery.

Return shipping costs are the responsibility of the customer.

To begin the process, contact our support team at wecare@a2jackets.com, and we’ll guide you through the next steps.

We recommend reviewing this policy carefully before initiating your request to ensure a smooth and efficient experience.

Contact Information
If you have any further questions or need assistance, please don’t hesitate to reach out to us. Our customer service team is available to assist you promptly and professionally.

📧 Email: wecare@a2jackets.com
📞 Phone: +44 7868 794843