Refund,Cancellation and Return Policy
Refund and Returns Policy
30-Day Returns and Exchanges
At A2 Jackets, your satisfaction is our top priority. We offer a 30-day return and exchange policy to ensure a smooth and secure shopping experience.
If you face any issue with your order, you may request a return or exchange within 30 days of delivery.
You are eligible for a return or exchange under the following conditions:
You received an item different from what you ordered
The color or design does not match your selection
The product specifications differ from those listed on our website
The item is defective or damaged upon arrival
The size received does not match the size confirmed in your order
For any assistance, please contact our Customer Service Team at wecare@a2jackets.com. Our representatives will guide you through each step of the process.
Refund Policy
At A2 Jackets, we aim to make your experience seamless from order to delivery. However, if you receive an item that doesnβt meet your expectations due to color, size, or quality issues, we are happy to offer a refund in accordance with the following terms.
Refund Eligibility
You may request a refund if:
The product received is different from the one ordered (in color, size, or design)
The item is damaged or defective
An error occurred on our part during processing or shipping
If your claim meets the above criteria, we will process your refund promptly after verification.
How to Request a Return, Refund, or Exchange
To initiate a claim, please follow these steps:
Contact us at wecare@a2jackets.com with your order number.
Attach clear photos of the received item showing the issue.
Describe clearly the reason for your return or refund request (must align with the eligibility terms).
Once we receive your email, our team will review your claim and respond within 24 hours.
If approved, you will receive a return address and further instructions.
After the product is returned and verified, your refund will be processed to your original payment method.
Refunds usually take 2β3 working days, but bank processing times may vary.
Ineligible Conditions for Refunds or Returns
Please note that your claim will not be accepted if any of the following conditions apply:
Product tags are removed or packaging is missing
The item has been worn, washed, or altered
The product is not in its original condition
The item has been misused or damaged after delivery
The request is made after 30 days of delivery
Customized or personalized items are not eligible for refund or exchange
We kindly request that you review these terms before submitting your claim to avoid delays.
Return Shipping Costs
Return shipping costs are the responsibility of the customer.
To ensure smooth processing, please contact our support team before sending your package back.
π§ Email: wecare@a2jackets.com
π Phone: +44 7868 794843